Paying your invoice

3 min read By TimeOff Support

TimeOff.Management billing is handled through Stripe.

There is no separate payment details section inside TimeOff.Management.

If your company pays by card or another online payment method, Stripe securely manages the payment process.

Administrators can access billing from the Billing section in TimeOff.Management.

Open the Billing section

To review billing information:

Open the main menu.
Select Billing.
Select the available billing or subscription option.
Follow the Stripe instructions.

If your company uses Stripe billing, you may be redirected to Stripe to manage the subscription.

Payments are handled by Stripe

Stripe handles online payment processing for TimeOff.Management.

This means payment details are not managed directly inside TimeOff.Management.

Use Stripe to manage available payment options, billing confirmation, and subscription payment actions.

If you need a different payment method

Some customers may need a different payment method.

For example, your company may prefer an annual subscription payment instead of the standard Stripe subscription setup.

If you need this, please contact TimeOff Support.

Our team can discuss whether an annual subscription payment can be arranged for your company.

How invoicing works

TimeOff.Management does not charge upfront.

You are charged for the relevant payment cycle based on your company subscription and billing setup.

Your invoice may depend on:

the number of employees in the account
the active billing period
your subscription setup
any billing changes made during the cycle

If you are planning to cancel, read the cancellation guide first.

If a payment is declined

A payment may fail if:

the card has expired
the bank declined the payment
the payment method has insufficient funds
the payment requires extra bank confirmation
Stripe needs the payment to be confirmed again

If this happens, follow the instructions shown by Stripe.

If you are not sure what to do, contact TimeOff Support.

Check with your finance team

Before changing a subscription or payment arrangement, check with the person responsible for company billing.

This helps avoid:

using the wrong company payment method
missing invoice emails
creating confusion for accounting records
cancelling the wrong subscription
delaying payment approval

Save invoices for your records

Your finance team may need invoice copies for accounting, tax, or internal records.

Download and store invoices according to your company process.

If you plan to cancel your subscription or delete the company account, save required invoices first.

If you cannot access billing

If you cannot see the Billing section, check whether:

you are logged in as an administrator
another administrator manages billing
your account has the correct permissions
your company uses a different billing setup

Ask another company administrator to check the Billing section if needed.

If your account is in read-only mode

If a subscription has ended, the account may move into read-only mode.

During read-only access, you can still review and download information, but you cannot continue using the account as normal unless a new subscription is set up.

Best practice

Use Stripe for standard subscription payments.

If your company needs a different payment method, contact TimeOff Support before the payment is due.

Save invoices regularly and check with your finance team before changing or cancelling a subscription.