How to cancel Stripe subscription
Administrators can manage billing from the Billing section in TimeOff.Management.
If your company pays through Stripe, you can use the Manage Billing option to open Stripe and cancel the subscription.
Cancelling your subscription does not remove your account immediately.
You can continue using TimeOff.Management until the end of the current payment cycle.
Before cancelling your subscription
Before cancelling, check whether your company needs to keep any records.
You may want to download:
- employee leave reports
- allowance and PTO reports
- company backup data
- invoices
- payroll records
- absence history
Read more: Back up employees’ leave data
How to cancel your Stripe subscription
To cancel your subscription:
- Open the main menu.
- Go to Billing.
- Select Manage Billing.
- You will be redirected to Stripe.
- Follow the Stripe steps to cancel the subscription.
Stripe handles the cancellation process.
Follow the instructions shown in Stripe before confirming.
What happens after cancellation?
After the subscription is cancelled, TimeOff.Management will still charge you for the current payment cycle.
This is because we do not charge upfront.
You can continue using TimeOff.Management until the end of the current payment cycle.
The final invoice is based on:
- the current payment cycle
- the number of employees in the account
- the normal billing rules for your subscription
Access until the end of the payment cycle
After cancellation, your account remains active until the end of the current payment cycle.
During this time, you can continue to:
- view calendars
- manage leave
- download reports
- export company data
- save invoices and records
Use this time to download anything your company needs to keep.
Read more: Back up employees’ leave data
Read-only access after the payment cycle ends
After the current payment cycle ends, your TimeOff.Management account remains available in read-only mode for two weeks.
During read-only access, you can still review and download information.
You will not be able to continue using the account as normal unless a new subscription is set up.
Account deletion after two weeks
If no new subscription is set up during the read-only period, the account will be permanently deleted after two weeks.
Do not wait until the end of the read-only period to download important data.
Once the account is permanently deleted, company data may not be recoverable.
Cancelling billing is not the same as deleting data immediately
Cancelling your Stripe subscription starts the end-of-subscription process.
It does not instantly remove your account on the same day.
| Stage | What it means |
|---|---|
| Cancel Stripe subscription | Stops future renewal and confirms the account will not continue after the current payment cycle |
| Current payment cycle | The account remains active and can be used as normal |
| Final invoice | You are charged for the current payment cycle because TimeOff.Management does not charge upfront |
| Read-only access | After the payment cycle ends, you can review and download data for two weeks |
| Account deletion | The account is removed after the read-only period if no new subscription is set up |
If you want to keep using TimeOff.Management
If you cancelled by mistake or changed your mind, set up a new subscription before the read-only period ends.
This helps avoid permanent account deletion.
If you need invoices
Before or after cancellation, check your billing records and save invoices needed by your finance team.
Read more: Paying your invoice
If you cannot see Manage Billing
If you cannot see the billing option, check whether:
- you are logged in as an administrator
- your company account uses Stripe billing
- another administrator manages billing
- your account has the correct permissions
Ask another company administrator to check the Billing section if needed.
Related articles
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Paying your invoice Learn how invoices are issued and how payment can be made.
-
Back up employees’ leave data Download company or employee leave data before cancelling or deleting an account.
-
Delete a company account Understand what to check before permanently removing company data.
Best practice
Download a company backup and save any required invoices before cancelling your subscription.
You can continue using TimeOff.Management until the end of the current payment cycle.
After that, use the two-week read-only period to check that all important records have been saved.