- New employee guide
- Forgot password ?
- How to request leaves
- Using Team View
- My Calendar
- Cancel/Revoke leave requests
- Using TimeOff on mobile
- Integration with external calendars
- Employees section for department manager
- How to action time off request
- Login type (enable Google SSO)
- Leave request created on behalf of employee
- Time in Lieu
- Heat map
- Import leaves in bulk
- Deactivating users
- Auto approval settings
- General Settings
- Team View Privacy modes
- How to backup employees' leave data
- Delete company account
- Employee policy: 4 days week
- Employee policy: access to reports
- Employee policy: company leave data view
- Customizing Global Settings for Individual Employees
- Block selected leave types
- Individual limits for leave types
- How to disable weekly who is off emails
- Unused allowance reminder
- End of the year guide Carry over section
- End-of-Year Guide: Managing PTO/Allowance Limits
- Blackouts and company events
- Reports
The Benefits of a Help Centre in TimeOff Management Systems
Help Centre
1. Searchable Knowledge Base
A robust search function helps users find the answers they need quickly by typing keywords or queries
2. Step-by-Step Guides
Detailed instructions with screenshots or videos make it easy to complete tasks like:- Submitting and approving leave requests.
- Adjusting employee allowances.
- Setting up calendars and work schedules.
3. FAQs Section
Frequently asked questions provide quick answers to common queries, such as:- How do I check my leave balance?
- What happens to unused leave?
- How do I configure approvals for my team?
4. Video Tutorials Short instructional videos cater to visual learners, providing a simple way to learn about key features.
5. Policy References The Help Centre can include sections with company policies, ensuring employees have easy access to rules and regulations.
Real-World Applications of a Help Centre
Case 1: Simplifying OnboardingA manufacturing company used the Help Centre to onboard new employees. With video tutorials and step-by-step guides, new hires quickly learned how to request leave without requiring hands-on training.
Case 2: Reducing HR QueriesAn HR team noticed a significant drop in repetitive queries after launching a Help Centre. Employees accessed FAQs and guides to resolve their leave management questions independently.
Case 3: Empowering ManagersSupervisors used the Help Centre to configure work schedules and approve leaves efficiently, improving team planning and productivity.
