Why isn't a leave type visible to employees?

By default, a new leave type is available to employees who are not covered by a Leave Access policy.

If an employee cannot see it when booking leave, first check whether their access is controlled by a Leave Access policy.

Is the employee covered by a Leave Access policy?

Go to:

Settings → Employee policies → Leave Access

If an employee is covered by a Leave Access policy, they can use only the leave types granted by the applicable policies.

If you recently created a new leave type, add it to the relevant Leave Access policy.

An employee can be covered by more than one Leave Access policy. The leave types granted by those policies are combined.

To see who may book a leave type, open it from Settings → Leave types. Its details end with Also governed by, where Who may book it reads Everyone, lists the Leave Access policies that grant the leave type, or reads Only employees not covered by a Leave Access policy.

Check the employee’s individual leave type settings

If the employee is not governed by a Leave Access policy, go to:

Employees → Select employee → Employee details → Leave types

Check that the leave type’s Available switch is on. The switch saves as soon as you change it.

Use this setting for one-person exceptions.

If a Leave Access policy governs the employee, change their access through the policy instead: the tab then shows no Available switch for them.

Check that the leave type is active

An archived leave type cannot be selected for new leave requests.

If the leave type has been archived accidentally, restore it from Settings → Leave types.

What if the leave type is missing only from Team View?

Booking access and Team View visibility are separate settings.

For employees who are not admins or managers:

• Shown as set to “Leave” shows the leave as a generic Leave instead of displaying the real leave type.
• Shown as set to Not shown removes the leave from their Team View completely.

Neither option hides the real leave type from authorised managers and administrators.

For full leave type settings, see Leave types.